Shipping & Returns Policy
What is your Exchange & return policy?
You can call (805) 466-0779. Monday through Thursday 9:00 AM till 4:00 PM PST. If you are unable to reach us by phone, please follow up with an email to us at firstname.lastname@example.org. We will be able to get back with you more expeditiously by email.
Exchange and returns not allowed after 14 days from your receipt of the order.
Can I have my order shipped to another address?
Yes. Often, our customers place orders for products for gifts for their family and friends. To do so, simply complete the “Ship To” fields and we’ll ensure that your order is delivered according to your specifications.
Gift Certificates Policy
Purchasing Gift Certificates
Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.
How to Send Gift Certificates
To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, you need to specify the following. The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note you don’t have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.
Buying with Gift Certificates
If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.
Redeeming Gift Certificates
If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.
1. By clicking on the link contained within the email for this express purpose. This will take you to the store’s Redeem Gift Certificate page. You will then be requested to create an account, before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend it on whatever you want.
2. During the checkout process, on the same page that you select a payment method there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the amount to purchase any item from our store
When Problems Occur
For any queries regarding the Gift Certificate System, please contact the store by email at email@example.com. Please make sure you give as much information as possible in the email.
Why we collect personal information We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. Order Processing Information collected during this process is only used to ship your order to you. This information will never be shared, rent or sold to any third party. What information we collect and how we may use it There are a number of situations in which your personal information may help us give you better products. For example: * We may ask for your personal information when you’re discussing an issue on the phone with an associate, registering your products, or purchasing a product. * When you interact with us, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information. * We also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service. * We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our website, products, and Internet services are of most interest to them. * We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve products. Your Consent By using this site, you consent to the collection and use of this information by Frolicking Frog. If we decide to change our privacy notice, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Security We protect the security of your information during transmission by using Secure Sockets Layer (SSL), which encrypts information you input.
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